Dallas-based Southwest Airlines will no longer overbook its flights, CEO Gary Kelly said on CNBC April 27.
“I’ve made the decision, the company’s made the decision that we’ll cease to overbook going forward,” Kelly said. “The last thing we want to do is deny a customer their flight.”
Kelly dropped the nugget when talking about Southwest’s (NYSE: LUV) latest financial earnings.
The news comes in wake of the United (NYSE: UAL) fiasco that went viral earlier this month when a passenger who paid for…